A clear return process for your order.
This Return Policy explains when products purchased from Parakeet Fashion may be returned or replaced, the condition in which products must be sent back and how eligible requests are handled.
Keep the product unused and complete.
Submit an eligible return request within 7 calendar days from delivery.
Keep original tags, packaging and supplied accessories with the product.
Returned products are inspected before replacement or refund approval.
Return information before you send anything back.
Parakeet Fashion offers eligible returns or replacements subject to the conditions described in this Policy.
Our fashion collection includes Short Kurtis, Kurta Sets and Sarees. Because apparel can be affected by wear, washing, alteration and handling, returned products must meet the condition requirements stated below.
This Policy does not limit rights that a customer may have under applicable Indian consumer-protection law.
When you may request a return.
A return request must normally be raised within 7 calendar days from the date of delivery.
Damaged Product
The product was delivered with physical damage that was not caused after delivery.
Defective Product
The product has a manufacturing or material defect that affects its expected condition or use.
Wrong Product
The item delivered is different from the product or variation ordered by you.
Materially Not As Described
The delivered product materially differs from the characteristics represented on the product page.
Size Issue
For Short Kurtis and Kurta Sets where selectable sizes are offered, an eligible size-related return or replacement may be requested.
Missing Item or Component
A component specifically stated as included with the ordered product was missing at delivery.
Conditions for accepting a return
Except where the nature of a defect or applicable law requires otherwise, a returned product should satisfy the following conditions:
Return conditions by product category.
Please check these conditions before altering, stitching or otherwise using a fashion product.
Short Kurtis
Short Kurtis should be returned unworn, unwashed and with original tags attached.
A size-related request may be considered where the ordered product offered selectable size options, subject to return eligibility and availability.
Kurta Sets
All pieces originally supplied as part of a Kurta Set must be returned together.
A partial return of only the kurta, bottom, dupatta or another component of a set will not normally be accepted unless specifically approved.
Sarees
Sarees must remain unused, unwashed, unaltered and in original condition.
A Saree will not normally qualify for a voluntary return after fall or pico work, alteration, cutting, stitching or modification of an attached or supplied blouse piece.
When a return may be refused
Subject always to mandatory rights under applicable consumer law, a voluntary return may be refused where one or more of the following applies:
A product being marked non-returnable does not remove any mandatory remedy available under applicable law for goods that are defective, deficient, spurious or materially different from what was represented or agreed.
From request to resolution.
Do not send a product back without first submitting a return request and receiving the applicable instructions.
Raise Your Request
Contact us within the applicable return period and mention your order number.
Explain The Reason
Provide the return reason and, where relevant, clear photographs of damage, defect or wrong item.
Receive Approval
We will review the request and provide return or reverse-pickup information where applicable.
Product Inspection
Returned items are checked against the stated reason and applicable return conditions.
Replacement / Refund
After approval, the applicable replacement or refund process will be initiated.
Information to include with your request
Providing complete information helps us identify the transaction and review your request.
If something arrives incorrectly
If you receive a damaged, defective, incorrect or materially misdescribed product, contact us as soon as reasonably possible within the applicable return period.
We may request clear photographs or other reasonable information to verify the issue and arrange the appropriate return, replacement or refund.
Where the return is accepted because the product was supplied damaged, defective, incorrect or materially inconsistent with the product ordered, the customer will not be required to bear the applicable return shipping cost.
Size-related returns
Short Kurtis and Kurta Sets may be available in multiple sizes. Customers should review the size options and product information before ordering.
Where a size-related return or replacement is permitted, the product must remain unused, unwashed, unaltered and have its original tags.
Replacement for another size is subject to availability of the requested variation. If the requested size is unavailable, an alternative resolution may be offered according to this Policy and the Refund & Cancellation Policy.
Who pays for return shipping?
For an approved return arising from a wrong, damaged, defective or materially misdescribed product supplied by us, applicable reverse-shipping cost will be borne by us.
For an otherwise eligible voluntary size or preference-related return, actual return-shipping or reverse-pickup charges may be borne by the customer unless free return has specifically been offered.
Where reverse pickup is unavailable for a location, we may provide instructions for returning the product through an appropriate courier service.
Quality check after return
Receiving a returned parcel does not by itself mean that the return has passed inspection.
We may inspect the returned product to verify the product identity, condition, tags, components and the reason stated in the return request.
If the product satisfies the applicable return conditions, the request will proceed to the approved replacement or refund stage.
Where a voluntary return fails the applicable conditions because of customer use, washing, alteration, missing components or post-delivery damage, the requested return may be rejected subject to applicable law.
Replacement availability
An approved replacement is subject to availability of the same product, size, colour or relevant variation.
If the required replacement is unavailable, we may offer another lawful resolution, including an eligible refund where appropriate.
A replacement item may itself remain subject to applicable statutory rights and the conditions of this Return Policy.
Refund after an approved return
Where a refund is approved after return inspection, it will be processed in accordance with our Refund & Cancellation Policy and the applicable payment process.
Bank, UPI, card or payment-gateway processing times after initiation may depend on the relevant payment service provider and banking network.
Read Refund & Cancellation Policy ↗Cancellation is different from a return
A return generally concerns a product that has already been delivered.
If you wish to cancel an order before delivery, please refer to the Refund & Cancellation Policy. Whether cancellation remains possible may depend on the processing or shipping status of the order.
Cancellation Information ↗Indian e-commerce requirements
This Return Policy is intended to operate consistently with applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended.
Nothing in this Policy is intended to deny a mandatory consumer remedy where goods are defective, deficient, spurious, materially different from advertised or agreed characteristics, or where another mandatory remedy applies under law.
Where a provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of the conflict.
Need help with a return?
Contact us with your order information and a clear description of the issue.
Contact Us ↗Where the Consumer Protection (E-Commerce) Rules apply, consumer complaints will be acknowledged within 48 hours and handled within the applicable grievance-redressal period.
Shop with return information made clear.
Browse Short Kurtis, Kurta Sets and Sarees, or contact us if you need assistance with an order.