Clear answers when plans change.
This Refund & Cancellation Policy explains how cancellation requests, approved returns, failed payments and eligible refunds are handled for purchases made through Parakeet Fashion.
Cancellation and refund information made simple.
Contact us as early as possible if you wish to cancel an order.
Cancellation may no longer be possible once the shipment has entered delivery.
Eligible refunds are processed through the applicable payment route.
Before cancellation, know what happens next.
Orders move through several stages including confirmation, processing, packing, dispatch and delivery. Cancellation availability therefore depends on the current stage of the order.
Refund eligibility may arise from an approved cancellation, an approved return, an unsuccessful transaction, duplicate payment or another situation where a refund is required under applicable law.
This Policy should be read together with our Return Policy, Shipping Policy, Privacy Policy and Terms & Conditions.
Cancellation before dispatch
If you wish to cancel an order, please contact us as early as possible after placing it.
A cancellation request may be accepted where the order has not yet progressed beyond the stage at which cancellation can reasonably be completed.
Cancellation is not complete merely because a request has been submitted. The request remains subject to confirmation based on the actual processing and shipment status of the order.
Request Assistance ↗Cancellation after dispatch
Once an order has been handed over to a courier or has otherwise entered shipment processing, cancellation may no longer be operationally possible.
If the product is subsequently delivered and qualifies for return, you may submit an eligible return request in accordance with our Return Policy.
Refusing delivery does not automatically guarantee eligibility for a full refund. The circumstances of the order, shipment and applicable policies may first need to be verified.
Read Return Policy ↗When we may cancel an order
An order may occasionally need to be cancelled before fulfilment for a legitimate reason such as product unavailability, payment failure, incorrect order information, suspected fraudulent activity, technical error or inability to fulfil the transaction.
Where we cancel an order for which payment has already been successfully received, the amount attributable to the cancelled order or item will be processed for refund as applicable.
We will not cancel orders for arbitrary reasons that conflict with applicable consumer-protection law.
Situations where a refund may apply.
Refund eligibility depends on the reason, order status, product condition and applicable consumer rights.
Cancelled Before Fulfilment
A prepaid order is successfully cancelled before fulfilment and payment has already been received.
Returned Product
An eligible returned product passes the applicable inspection and refund conditions.
Wrong / Damaged / Defective
The delivered product is confirmed to be wrong, damaged, defective or materially misdescribed.
Duplicate Payment
More than one successful payment is confirmed against the same payable transaction.
Confirmed Lost Shipment
A prepaid shipment is confirmed lost before successful delivery and a replacement is not selected or available.
Consumer Entitlement
A refund is otherwise required under applicable Indian consumer-protection law.
Refund after product return
Where a refund depends on return of the product, the item may first need to be received and inspected.
The inspection may verify the identity of the product, original tags, supplied components, product condition and the reason stated in the return request.
If the return satisfies the applicable conditions, the refund will proceed through the relevant refund process.
A voluntary return that does not meet the stated return conditions may be rejected, subject always to mandatory rights available under applicable law.
View Complete Return Policy ↗From request to refund initiation.
The exact steps depend on whether the refund relates to cancellation, return or payment failure.
Contact Us
Provide your order number and the reason for your cancellation or refund request.
Eligibility Check
We review the relevant order, payment, shipment or return information.
Product Inspection
Where a return is required, the product may need to pass the applicable inspection.
Refund Approved
Once eligibility is confirmed, the applicable refund amount is approved for processing.
Refund Initiated
The refund is initiated through the applicable payment route or another lawful method.
How approved refunds are paid
Wherever reasonably possible, an approved prepaid refund will be processed through the original payment method or the payment route associated with the transaction.
Depending on the payment method, the refund may be routed through a payment gateway, bank, card network, UPI provider or other payment service.
Once a refund has been initiated from our side, the time required for the amount to appear in the customer's account may depend on the bank, payment provider or financial network.
What amount is refunded?
The amount of an approved refund depends on the reason for cancellation or return and the amounts originally paid for the affected item or order.
Where we cancel a prepaid order before fulfilment, the amount received for the cancelled order or item will be refunded as applicable.
Appropriate refund treatment will apply where the return arises from a confirmed wrong, defective, damaged or materially misdescribed product supplied by us.
For an otherwise eligible voluntary return, applicable return-shipping costs or other disclosed charges may be considered where permitted under the Return Policy and law.
No deduction will be applied in a manner that unlawfully removes a mandatory consumer refund or remedy.
Shipping charges and refunds
Treatment of original shipping charges depends on why the order is being cancelled or returned.
Where the cancellation or return results from our error, a defective or incorrect product or another circumstance where applicable law requires the relevant delivery amount to be refunded, the refund will be handled accordingly.
For a voluntary customer return where the original delivery service has already been completed, shipping charges may not be refundable where permitted by law and where this was appropriately disclosed.
Amount debited but order failed
In some cases, a bank or payment provider may temporarily show a debit even though the order or payment transaction was not successfully completed.
Such transactions may be automatically reversed by the payment provider or bank according to their settlement and reconciliation process.
If the amount does not reverse within the period communicated by your payment provider, contact us with the relevant transaction and order information.
Charged more than once
If multiple successful payments are shown for the same payable transaction, contact us with the relevant payment references.
Once a duplicate payment is verified, the excess confirmed amount will be processed for refund as applicable.
Replacement instead of refund
In an eligible case, a replacement may be available instead of a refund where the required product, size or variation remains available.
If a replacement is unavailable or another refund remedy is appropriate, the applicable refund process may be followed.
Any replacement option remains subject to product availability and applicable consumer rights.
When a voluntary refund may be refused
Subject always to mandatory consumer rights, a voluntary refund request may be refused where the applicable return requirements are not satisfied.
These voluntary-return restrictions do not remove any mandatory remedy available under Indian law for defective, deficient, spurious, wrong or materially misdescribed goods.
If your refund appears delayed
If an approved refund has already been initiated but is not yet visible in your account, first allow the processing period communicated by the relevant bank or payment service.
If the expected payment-provider processing period has passed, contact us with your order number and refund or transaction information so the available status can be reviewed.
Contact Support ↗Fraudulent or abusive requests
We may reasonably investigate cancellation, refund or return requests where there are indications of fraud, false information, payment misuse, altered evidence or repeated abuse of the return process.
This provision will not be used to prevent a genuine customer from exercising a lawful consumer right.
Your statutory rights remain protected
This Policy is intended to operate consistently with applicable provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended.
Nothing in this Policy is intended to deny or reduce a mandatory remedy available where goods are defective, deficient, spurious, materially different from the advertised or agreed characteristics, or where another statutory refund or return right applies.
If a provision of this Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.
Need help with your order?
Contact us with your order number, registered contact information and a clear description of your cancellation or refund request.
Contact Us ↗Consumer complaints will be handled in accordance with applicable Indian e-commerce requirements. Where the Consumer Protection (E-Commerce) Rules apply, complaints will be acknowledged within 48 hours and redressed within the applicable one-month grievance period.
Questions before placing an order?
Review our policies or contact us if you need assistance before purchasing a Short Kurti, Kurta Set or Saree.